Customer Service: (269) 948-3300Field Service: (269) 948-5867
Due to taking inventory, no parts are shipping on 12/4/20. Contact Us with questions.

JOB POSTING - Sales Representative

Sales Representative – Inside Sales and Ammunition Sales

Position Overview:
Take orders on phone for customers, assisting them with technical information and/or in the specification of equipment for special needs.

Position Reports To:
Inside Sales Manager or Project Manager

Duties and Requirements

Specific Duties

  • Take orders for parts and assist in responding to customer inquiries and complaints.
  • Consults with sales, technical, shipping, or administrative staff to answer or advise customers.
  • Reviews completed quotes and orders for errors or omissions.
  • Advise customers of new or revised information on products or parts such as product capability, pricing, credit, warranties, and shipping.
  • Issues written and oral communications to customers and other areas within the organization.
  • Assists Field Sales Associates through the provision of technical sales information, delivery and availability dates, and other information pertinent to the completion of a sale.
  • Expedites and assists in the expedition of orders through the manufacturing or procurement process.
  • Adjusts errors and complaints.
  • Retrieves from files and refiles record sets, order copies, shipping documents and serial card records.
  • Other duties as assigned.

Critical Job Skills/Competency Expectations:

  1. Associate’s degree or equivalent experience preferred.
  2. One year experience in a manufacturing environment in a sales capacity.
  3. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  4. Ability to handle multiple projects in a fast-paced environment.
  5. Excellent communication, interpersonal and customer service skills.
  6. Able to read, write, and speak English.
  7. This position may require 5% travel to potential and existing customers as well as representing the company at trade shows.

Position(s) Reporting Directly to this Role:

Job Posting Inquiry Form

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Hours of Operation
8 a.m.–5 p.m.

BCN Technical Services, Inc.

1004 E State St Hastings, MI 49058